RETURNS & EXCHANGES
Alicia Swim offers store credits for RETURNS of purchases made on our website; we do not offer refunds. Please email us at firstname.lastname@example.org with your order number within 7 days of receipt of the item to initiate the return.
If you would like to EXCHANGE your order for a different size, style, or color, please email us at email@example.com with your order number and the item you would like to exchange for within 7 days of receipt of the original item.
The shipping costs incurred for RETURNING item/s to Alicia Swim are not covered or reimbursed by us. If you request an EXCHANGE, we will cover the shipping cost to send the new item out to you. (Customer is still required to cover cost of the return shipment.)
Please include a printout of your order confirmation with every returned or exchanged item.
Please note that we cannot make any exceptions for a refund due to a requested exchange item being out of stock. Please choose another style or color if this is the case.
All returned and exchanged items must be returned unused, with sanitary stickers in place, and with original packaging including all tags.
Upon receiving the original item(s), store credits will be issued via email within 2 to 3 business days.
All sale items are final, we do not accept exchanges or returns on sales or promotions.
Every product we send out is initially quality controlled. In the unlikely event of a faulty item, please contact us at firstname.lastname@example.org within 3 days of receipt of your item so we can start the exchange process. We will cover the shipping cost of the return so that it can be repaired, replaced, or refunded provided that you return the item within 7 days after receipt of your purchase.
Please make sure you enclose a printout of your original invoice (contained in your emailed order confirmation), along with a description of the fault. As we will bear the return shipping costs, please include a copy of your postage receipt and we will reimburse you if we deem the item to be faulty.
Once your item is returned to us and has been inspected, if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
If you received the incorrect size or color, please email email@example.com as soon as possible so that we can set up your return.
If the package does not reach us safely, we will not be able to complete the exchange, so we recommended to use a tracked method for safe delivery. TO AVOID PAYING DUTIES AND TAXES AGAIN, PLEASE SEND THESE RETURNS USING YOUR COUNTRY’S NORMAL POSTAL SERVICE (RATHER THAN DHL, FED EX, UPS, ETC).
By signing up to our mailing list, you will receive discount codes and promotions from time to time; however, any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.