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RETURNS & EXCHANGES

Returns Policy

Alicia Swim offers store credits only for RETURNS of purchases made on our website; we do not offer refunds.

Please notify us at contact@aliciaswim.com with your order number within 7 days of delivery to initiate a return for store credits.

Please send RETURNS to the following address.

Alicia Swim Returns
31 Pembroke square
London
W8 6PB
United Kingdom
+230 5 982-1622

You are responsible for the shipping costs incurred for RETURNING item(s) to Alicia Swim.

Please include a printout of your order confirmation with every returned item.

RETURNS are only accepted if they are returned unused, with sanitary stickers in place, and with original packaging including all tags.

Upon receiving the original item(s), store credits will be issued via email within 2 to 3 business days.

Refunds

Alica Swim does not offer refunds. Items may be returned for store credits or exchanged for another item.

Exchange Policy

If you would like to EXCHANGE your order for a different size, style, or color, please notify us at contact@aliciaswim.com with your order number and the item you would like to exchange for within 7 days of delivery.

Please send EXCHANGES to the following address.

Alicia Swim Returns
31 Pembroke square
London
W8 6PB
United Kingdom
+230 5 982-1622

If the package does not reach us safely, we will not be able to complete the exchange, so we recommended to use a tracked method for safe delivery. TO AVOID PAYING DUTIES AND TAXES AGAIN, PLEASE SEND THESE RETURNS USING YOUR COUNTRY’S NORMAL POSTAL SERVICE (RATHER THAN DHL, FED EX, UPS, ETC).

If you request an EXCHANGE, we will cover the shipping cost to send the new item out to you. However, you will be responsible for the cost of the return shippment.

Please include a printout of your order confirmation with every exchanged item.

Please note, we cannot make any exceptions for a refund due to a requested exchange item being out of stock. Please choose another style or color if this is the case.

All exchanged items must be returned unused, with sanitary stickers in place, and with original packaging including all tags.

Incorrect Size or Color

If you received the incorrect size or color, please email contact@aliciaswim.com as soon as possible so that we can set up your return.

Faulty Items

Every product we send out is initially quality controlled. In the unlikely event of a faulty item, please contact us at contact@aliciaswim.com within 3 days of receipt of your item so we can start the exchange process. We will cover the shipping cost of the return so that it can be repaired, replaced, or refunded provided that you return the item within 7 days after receipt of your purchase.

Please make sure you enclose a printout of your original invoice (contained in your emailed order confirmation), along with a description of the fault. As we will bear the return shipping costs, please include a copy of your postage receipt and we will reimburse you if we deem the item to be faulty.

Once your item is returned to us and has been inspected, if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

Sales & Promotions

All sale items are final, we do not accept exchanges or returns on sales or promotions.

By signing up to our mailing list, you will receive discount codes and promotions from time to time; however, any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

Are Returns Free?

You are responsible for the shipping costs incurred for RETURNING item(s) to Alicia Swim.

If the package does not reach us safely, we will not be able to complete the exchange, so we recommended to use a tracked method for safe delivery. TO AVOID PAYING DUTIES AND TAXES AGAIN, PLEASE SEND THESE RETURNS USING YOUR COUNTRY’S NORMAL POSTAL SERVICE (RATHER THAN DHL, FED EX, UPS, ETC).

Shipping

We offer a flat rate of $16 for shipping anywhere in the world. We ship using DHL Worldwide Shipping. Orders typically arrive in 2-6 business days from the date of purchase confirmation.

For more details, please see our Shipping Policy.

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